Effective date: 12.06.2021
What Information Do We Collect and How Do We Use It?
The information we collect from you will depend on how you use our Testing Platform and our Website. Generally, we collect information directly from you when you voluntarily provide it to us.
Your Account Information:
When you use our Testing Platform, you may provide certain information directly to us. For example, when you register for an account to use our Detect Labs services, we may collect the following information: an email address and password, first and last name, street address (including city, state, and zip code), and a phone number.
Your Communication with Us:
We collect information when you communicate with us. The specific types of information we collect will depend on the forum in which you communicate with us. For example, if you send us an email or fill out a contact form on our Website, we will collect your email address and the content of your email or form responses.
Our Testing Platform:
The Testing Platform will ask permission to access your mobile device camera to enable you to scan the QR activation code on your COVID-19 test box. If you do not enable this permission, you must enter the activation code manually. The Testing Platform only uses this permission while activating your test and scanning a photo of your reader after you receive a test result, if you choose to do so. The Testing Platform does not access any photos stored on your device and does not write to your device’s photo storage. Users who grant this permission can disable it at any time through their device’s app settings, but may experience degraded app behavior if not enabled while performing a Detect test.
If you use our Detect Labs services, which are not included as part of the Detect App™, we collect information from you through a questionnaire in order to provide those services. We collect the results of your test (a “positive, “negative,” or “invalid” result) and your test number.
If required, we may collect information in connection with our governmental reporting obligations (which also includes deidentified demographic information), and a zip code-level geographic region (or deidentified geographic unit) of the test result, for public health reporting. We may also create de-identified information for internal, reporting, and/or research purposes.
Payment information is collected at the time of checkout through our eCommerce provider, Shopify, and processed through our payment processor, Stripe. Payment information is stored securely by our third-party payment processors and is not stored by or accessible to Detect.
Information Received From Third Parties:
Detect receives information from third party providers as part of delivery and operational services necessary to provide customers with the expected functionality of the Testing Platform. These partners include, but are not limited to: physicians who provide lab testing requisitions and telehealth services.
Information Automatically Collected
As with most apps and websites, when you use our Website or Testing Platform we automatically receive and collect information about you and your device. This information includes the following:
Information from Cookies and Similar Technologies.
A cookie is a small piece of data that a website can send to your computer's internet browser, which is then stored on your computer's operating system. Cookies are how websites recognize users and keep track of their preferences. We and third-party partners collect information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Please review your web browser's "Help" file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Website, you may not be able to utilize the features of the Website to their fullest potential.
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser. When our website detects a Do Not Track signal from your browser, it will still collect referring and exit page information and other information when you visit our website.
How We Use Your Information
In general, we collect personal information from you so that we can provide our Website and Testing Platform, operate our business, and provide information that you request from us. This includes the following uses and purposes:
How Do We Share Information?
Third Party Vendors
We may have contractual agreements with affiliates, services providers, partners, and other third parties who may use the information described in this policy to operate our Website, and to develop, market, and provide our products. Any information collected or used by third party vendors is limited to the collection described in this policy, and may be used only for the purposes described. Additionally, if you use our Detect Labs services, we may contract with third-party laboratories. Please note that laboratories may be subject to mandatory governmental reporting obligations, so information relating to those test results may be disclosed to governmental agencies where required.
Legal Process, Security, Defense, Protection
Occasionally, we may be required to share information with third parties for legitimate business purposes, or to comply with legal obligations. For example, we may share information when we believe in good faith that an applicable law requires it; at the request of law enforcement, judicial authorities (e.g. upon receipt of a court order or subpoena), or appropriate governmental authorities; to detect and protect against fraud, or any technical or security vulnerabilities; to respond to an emergency; or otherwise to protect the rights, property, safety or security of third parties, visitors to our Website, our businesses, or the public. We may also disclose personal information when requested by state and federal governmental authorities or related entities to assist in efforts to track COVID-19 infections.
Change in Control or Sale
Retention of Personal Information
We generally retain your information as long as necessary to provide relevant services to you, comply with our legal and internal retention obligations and procedures, comply with governmental reporting obligations, and as permitted by law.
Your Privacy Choices
Individuals who create an account through our Website or Testing Platform can access and amend that information by logging into their account. Users who wish for Detect to delete all information about them should contact firstname.lastname@example.org or call +1 (855) 322‑3692. Please note that in some cases we may not be able to delete some or all of your information.
Our Website and Testing Platform are not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you are under 13, please do not attempt to use our Website or Testing Platform or send any information about yourself to us. If you are the parent of a child under the age of 13, and you believe he or she has shared personal information with us, please contact us at email@example.com so that we can remove such information from our systems.
Security of Your Information
We use reasonable security measures, including measures designed to protect against unauthorized or unlawful processing and against accidental loss, destruction or damage to your personal information. We also take certain measures to enhance the security of our services, however, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information.
If you have questions on the processing of your personal information, or have a complaint, please contact us here: firstname.lastname@example.org.